Terms of Service

Last updated 30 October 2026. Plain language, South African law.

Who we are

withjordan.ai is run by Promised Investment Group (Pty) Ltd (registration number 2024/599132/07), Dock Road Junction, Cape Town, Western Cape, 8001. Reggie Smith, director, does the work; Jordan is his AI assistant and always says so. Questions: jordan@withjordan.ai or +27 65 627 9153. By chatting with Jordan, booking a meeting, joining a call or paying a quote or invoice, you agree to these terms.

Video calls, recording and meeting notes

• Video calls take place in Jordan’s own private call room. The link is personal to your meeting; please don’t share it.
• Calls are recorded so Reggie can keep accurate notes. The call screen says so throughout. By joining the call you agree to the recording. If you’d rather not be recorded, tell Reggie at the start of the call or reply to your invite before it, and he’ll take notes by hand instead.
• The audio is turned into a written transcript and summary by AI services we use for this purpose (currently ElevenLabs for transcription and Anthropic’s Claude for the summary, through Vercel). They process it on our instructions only.
• The recording, transcript and notes are private to Reggie, kept with your project and used only to do the work you asked for. They’re never shared, sold or used for marketing. Ask any time and we’ll delete them.

Quotes, deposits and payment

• Prices are fixed in a written quote or invoice from Reggie. Nothing is charged without one.
• Once-off work (a website, an online store, a project) is paid in two parts unless your invoice says otherwise: a 50% deposit to start, and the balance on completion, when Reggie tells you the work is done. The deposit secures your place and the time set aside for your project.
• Subscriptions are billed in advance each period through PayFast and can be cancelled any time; the period already paid runs to its end.
• Payment is by card or instant EFT through PayFast, or by bank transfer using your reference. Promised Investment Group (Pty) Ltd is not VAT-registered, so no VAT is charged.
• The finished work (and its domain and accounts, set up in your name where possible) is handed over to you once the balance is paid. Until then, Reggie may pause a live site if the balance is more than 30 days overdue, after warning you in writing.

Changes and cancelling

• Changes that fit the agreed scope are included. Bigger changes are quoted separately before any work starts on them.
• If you cancel before the work is finished, the deposit covers the work done and time reserved; if more work has been done than the deposit covers, Reggie will invoice the difference at the quoted rates. Your consumer rights under the Consumer Protection Act are not affected.
• Meetings can be moved or cancelled by replying to your invite. Please give at least 24 hours’ notice for in-person meetings.

Your content and responsibilities

• You keep ownership of everything you send us (logos, photos, words) and confirm you have the right to use it. You let us use it to build and run what you asked for.
• You’re responsible for the information on your site being accurate and lawful, and for your own business’s compliance (for example your own privacy notice).
• Reggie may show finished work in his portfolio and keep a small “made by” credit on your site, unless you ask him not to.

Jordan, the AI assistant

Jordan answers questions, takes bookings and briefs, and sends quotes and invoices that Reggie has approved. Jordan can make mistakes; anything binding (prices, dates, scope) is only agreed in writing by Reggie. Jordan never asks for passwords or card numbers in a chat.

Liability

We do the work with reasonable care and skill. As far as the law allows, our total liability for any claim is limited to what you paid for the work concerned, and we aren’t liable for indirect losses such as lost profits. Third-party services we rely on (hosting, payments, WhatsApp, email) have their own terms and outages outside our control.

Privacy, law and changes

How we handle personal information is set out in our Privacy notice (POPIA). These terms are governed by South African law. We may update them; the version on this page on the day you agreed is the one that applies to that work.